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24/7 Emergency Claims Hotline
For urgent claims, call us anytime
Most claims are reviewed within 24 hours and settled in 48 hours after approval.
Our claims hotline is always open. Call us anytime, day or night, to report or check on a claim.
With branches across Ethiopia, there's always a claims officer near you for in-person help.
You'll get SMS and email updates at every step. No waiting, no guessing — you always know where your claim stands.
From report to settlement — we keep it straightforward and keep you informed.
Through your preferred channel
Tell us what happened through our online portal, mobile app, phone, or any branch. We're available 24/7 to take your claim.
We'll guide you on what's needed
Upload or bring the required documents. Our team will walk you through exactly what's needed so there are no surprises.
A dedicated adjuster handles your case
We assign a dedicated adjuster who reviews your claim thoroughly. You'll get regular updates by SMS or email so you're never in the dark.
Paid fast once approved
Once approved, we process your payment promptly. Most valid claims are settled within 48 hours — directly to your bank account.
Pick the method that works best for you — we're always available.
Call our 24/7 hotline to speak directly with a claims officer and report your claim immediately.
Call Now
Submit your claim from anywhere via our secure online portal — no app or download needed.
Submit Online
Use our app to file claims, upload documents, and track your entire claim in real time.
Download App
Visit any of our 80+ branches nationwide and get face-to-face help from a claims officer.
Find Branch
Most claims are processed within 48 hours after all required documents are submitted. Simple claims may be settled even faster, while complex cases may take additional time for thorough investigation.
You'll need your policy document, a completed claims form, valid ID, and supporting evidence relevant to your claim type (e.g., police report for theft, medical reports for health claims, photos for property damage).
Yes! You can track your claim in real-time through our online portal or mobile app. You'll also receive SMS and email updates at each stage of the process.
If a claim is denied, we'll provide a detailed explanation. You have the right to appeal the decision by providing additional information or evidence within 30 days.
Our claims team is ready to help. Start your claim online or call us — whichever is easier for you.
